URGENT!!! What IS PUK pin

[maursloan]

I locked myself out with the PIN Lock now its asking for PUK pin what is this and where do i find it same with the pin lock. Please please help cant use phone Thanks so much

[Jessica]

maursloan, my name is Jessica TracFone. Sorry that you're having a problem. I'm going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.

[peanutbutter]

i have the same problem need help! what is a PUK pin? serious need help please?

[Nick]

Hi Courtney. My name is TracFone Nick. Sorry that you're having a problem. I'm going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.

[Nick]

Hi Courtney. Thanks for your patience. I believe this resolves your issue. It's been a pleasure helping you. Have a good day.

[Q2BWail]

Hi. I have the same problem. I don't recall setting the lock code, must have happened inadvertently. Jessica can you contact me with the info on where to find the PUK code?

[kitten94]

I'm having this same issue. How do I get the PUK pin?

[kitten94]

Im having the same issue can you please help me?

[Jessica]

Good day, TracFone customers. My name is Jessica TracFone. Sorry if you're having a problem. I'll be giving you some codes to be entered onto the phone to unlock the SIM card and remove the "PUK" code error. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.

[melstrom]

Sun 27 Mar 2011
14.10 PDT

I posted an appeal for this yesterday, under a different thread also devoted to PUK, lockout, PINs, etc. But I haven't gotten any reply from any of the "TracFone Jack" or "TracFone Jane" people. So I'm still locked out. Any of the TracFone people monitoring this thread?

Closely related question: this problem is very widespread. Why on God's green earth doesn't either the manufacturer or the service provider, or both, include clear information on the security codes (Phone lockout password, PUK, PIN, PIN2) in any of their documentation? Seems seriously poor business practice to me: frustrate your customers (for years!) and keep pissing them off by not providing the user documentation they need. Is anyone in customer relations interested in this problem?