trouble activating voicemail

[dtbaker61]

I read the tutorial, but still cannot get voicemail box set up on my 800g.
- opened phone
- hit '1', and system asks if I have an existing mailbox, or want to leave voicemail, it never asks for last 4 as a temp pass code..... I never get to any setup prompts, just attempt to LEAVE a voicemail, which fails since i dont have it set up?!


so.... what am I missing?

[Jennifer]

Hi dtbaker61. My name is TracFone Jennifer. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.

[dtbaker61]

when are you going to PM, I don't see anything inbox or spam folder.

do you suspect it is something not set up in my specific account ALLOWING a voicemail box? If it is a matter of following specific steps, I can do that. , the problem is that the online instructions and tutorial for the lg800g are pretty lame, and what happens on my phone is not what the tutorial indicates since it leaves out everything that happens after you press '1'.

[dtbaker61]

why do you want to take it offline? if its here, then perhaps the next person seraching for a more explicit list of action to set up voicemail would find it....

the problem w/ the online tutorial is that it leaves out all the specifics after 'press and hold 1'. I did not get a voice prompt to create a new voicemail box and it never asked for a code. I'd like to see an explicit tutorial on what I should be hearing and choosing to get this set up.

[Stephanie]

Hi dtbaker61. My name is TracFone Stephanie. Sorry that you’re having a problem. I’m going to try to help you now. If pressing and holding the number 1 key is not working, then we will need to check the voicemail activation on your phone. I will contact you directly with a private message to help you with your issue. Thanks!

[dtbaker61]

I cannot PM you back yet, I guess I have not had enough posts published yet.... seems kinda stupid after having had to already do email activation...

[Stephanie]

Hi dtbaker61. Please try to create 3 more duplicate posts so you can have an option to reply to private messages. Thank you.

[migwell]

Obvious to anyone that this is a foolishly complex method of dealing with simple problems... and a frustrating and annoying one. Customer service should be easy to access and comprehend, and be quick as well.

Just post 5 more duplicate posts and I'll send you a PM... huh?

[TracFone - Louise]

Hi migwell. My name is TracFone Louise. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

[migwell]

This is quite confusing for me. My serial # is xxx xxx xxx xxx xxx xxx. I pressed the '1' key to activate the voicemail and became confused by the instructions and am not sure that I have a password or what it is. In any event, I cannot receive calls and cannot access my voicemail, not knowing what, if anything, my password is.