Screen has gone blank

[adker12]

Hello,

I recently turned on my phone and the screen is blank. I press buttons and get a sound, but nothing on the screen. I've tried charging it and I've taken out the battery for a while and reinstalled, but nothing seems to work. Any help would be appreciated

[Jessica]

Good day, adker12. We're sorry for the trouble. My name is Jessica TracFone and I'll be addressing your concern. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

[Jessica]

Good day, adker12. Your concern has already been addressed. Thank you for your patience. Should you have any concerns with your TracFone service, please let us know. Thank you.