ringing uses minutes

[hwhite67]

On my phone, everytime someone calls, it uses minutes even when I don't answer. Is this normal?

[vince_TF]

Hi hwhite67. My name is TracFone Vince and I will be addressing your concern. No, the phone should not deduct minutes if you don't answer the call. Let me help you in resolving this issue. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.