This morning I activated our two new phones. We transferred our phone numbers and units from the old to the new phones. My husband's new phone is now activated and ready to use. My new phone did not activate, my old phone was deactivated, and now I am left with no service at all.
My account shows that my new phone needs an update. When I tried that, it said there was an error, and I have to call TracFone to resolve it. I'll have to try to find time tomorrow, but in the meantime I have no phone. Is there a common error? Is there anything I can do that might resolve this issue without having to find the time to call? I really need my phone now...the old or the new. This is a really bad time for me to be without a phone, but then I guess there really isn't a good time for anyone to be without one.
Thank you,
pegleg1966
activating new phone - no phone service
12 posts
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activating new phone - no phone service
by pegleg1966 » Fri Jul 13, 2012 12:02 am
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Re: activating new phone - no phone service
by TracFone - Jhonally » Fri Jul 13, 2012 12:42 am
Hi pegleg1966. My name is TracFone Jhonally. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.
TracFone - Jhonally
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Re: activating new phone - no phone service
by pegleg1966 » Fri Jul 13, 2012 12:53 am
enabling private messaging
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Re: activating new phone - no phone service
by pegleg1966 » Fri Jul 13, 2012 12:54 am
enabling private messaging
- pegleg1966
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- Joined: Thu Jul 12, 2012 11:53 pm
Re: activating new phone - no phone service
by pegleg1966 » Fri Jul 13, 2012 12:56 am
enabling private messaging
- pegleg1966
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Re: activating new phone - no phone service
by pegleg1966 » Fri Jul 13, 2012 12:58 am
enabling private messaging
- pegleg1966
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Re: activating new phone - no phone service
by TracFone - Jhonally » Fri Jul 13, 2012 12:59 am
I have approved your posts. Please check if your private messaging feature has been enabled. Thanks pegleg1966!
TracFone - Jhonally
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Re: activating new phone - no phone service
by pegleg1966 » Sat Jul 14, 2012 3:49 pm
Suddenly I have an unregistered SIM after having service for 2 days. The website gives me no options. So again, I am left without a phone. Is this a bad SIM card? Or is it a bad phone? Both are brand new.
- pegleg1966
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Re: activating new phone - no phone service
by TracFone - George » Sat Jul 14, 2012 3:50 pm
Hi pegleg1966,
My name is Tracfone George. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
My name is Tracfone George. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
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Re: activating new phone - no phone service
by pegleg1966 » Sun Jul 15, 2012 6:26 pm
Anyone here to help me now? Thank you!
- pegleg1966
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- Joined: Thu Jul 12, 2012 11:53 pm
12 posts
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