I have had my Tracfone for several years. Every time I add airtime I do so as a guest user. I have NEVER been able to set up an online account because every time I try to do this -- it fails. I get the message that someone else already has my serial number. I called in about this problem and they gave me Reference No. 1053340204 and told me the problem should be resolved over this past weekend.
I tried on Monday and I tried again today -- the problem is STILL not resolved.
I would like to eventually transfer to a monthly account but I cannot set up an account of any kind because I cannot assign my phone to my account.
Can someone please help here?