double minutes not added

[spidennis]

I just added 200 minutes (plus bonus minutes with promo code) to my new LG420 tracfone but did not receive my double minutes like advertised for this phone. How do I fix that?

[TracFone - Janice]

Hi spidennis. My name is TracFone Janice. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

[puck]

I am having a similar problem with a phone I recently purchased. However, I received my double minutes, but the promo code for valentines day I added did not add any extra minutes.

[Anne1]

Hi puck. My name is TracFone Anne. Sorry that you’re having a problem. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.

[puck]

Hi puck. My name is TracFone Anne. Sorry that you’re having a problem. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.

I shall try respond with the information as soon as I can.

[puck]

One more....

[puck]

Hi puck. My name is TracFone Anne. Sorry that you’re having a problem. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.

I have not seen an e-mail from you. Could you send me another?

[Anne1]

Hi puck. I’ve sent you another private message; please check your inbox. Thanks.

[puck]

Hi puck. I’ve sent you another private message; please check your inbox. Thanks.

I've received a message from Che and it seems I cannot talk to you even though the PMs are now active. Thank you for trying.

Puck

[Che]

puck, I have responded your private message. Please check. Thanks.