Lost Phone

[Kevanski1]

Hi,
I need help. I lost my phone. I'm on vacation travelling by car from Niagara Falls to Victor NY. I last used my phone at the Fashion show outlet Mall in Niagara Falls NY around noon 21Feb12. Can you suspend my service until I figure out what to do next?
Kevanski1

[Anne1]

Hi Kevanski1. My name is TracFone Anne. Sorry that you’re having a problem. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.

[Kevanski1]

I tried to call my tracfone number but immediately got my voicemail which indicates that someone has turned of the phone. Was that you that deactivatedd it?

[Stephanie]

Hi Kevanski1. My name is TracFone Stephanie. Sorry that you’re having a problem. I’m going to try to help you now. I will contact you directly with a private message to help you with your issue. Thanks!

[Kevanski1]

I don't know how to reply to your message about serial # but I am away from home and I don't know that number.
I am new at this website and need to talk to a real person for real help.
Can I get a 1-800 number.
KB

[Kevanski1]

I need help. I'm away from home on the road and I don't know that serial #.
I need to talk to a real person. is there a 1-800 number that I can call?
KB

[Che]

Good day Kevanski1! My name is TracFone Che and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks!

[Kevanski1]

OK, I got home late last night and called somebody at Tracfone who lives in south america and they suspended the operation of my phone.
Subsequently, I had a voicemail message on my house phone from someone in the 905 area code who has found my phone but will not be home until Monday.
If I ever get re-united with my phone, what should I do or should I just buy a new phone and try to transfer the minutes?
KB

[marianne]

Hi Kevanski1. My name is TracFone Marianne. Let me help you. You can do both. You can reactivate the lost phone or you can choose to transfer the minutes and phone number to the new phone. Just message us here if you are ready for the process.