Web Services

[Stephanie]

Hi cherokee39. My name is TracFone Stephanie. Sorry that you’re having a problem. I’m going to try to help you now.
What is the Value Plan denomination that you are currently enrolled with? What is the error message you're getting when trying to download the Airtime bundles? You should suppose to add the minutes as long as the phone is properly enrolled. If not, we will need to take a look into your account to see what seems to be the problem. Thank you!

[Bsegatto]

Why is it that the Tracfone people won't answer questions on the forum? Ever thought that other people may have same issues and could have them answered by just reading the issues?

[larrylwill]

It seems they are very secretive and don't want anybody to know the real answer. I would also like to know what data restrictions 36 is BEFORE I get a new web access phone. Seems many people have this problem.

[Stephanie]

Hi larrylwill. My name is TracFone Stephanie and I will be addressing your question. If you are getting an error data restriction -36, that means you are accessing the phone's browser in the roaming area. Thanks!

[EWB]

Are you saying you can only access the web when you're in your home area code?

[bobbo6665]

Not sure what the problem is but
"accessing the phone's browser in the roaming area"
seem very expensive

[TracFone - Jayme]

Hi jrwerlein24. My name is TracFone Jayme. We're sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.

[TracFone - Jayme]

Hi cherokee39. My name is TracFone Jayme. We're sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.

[mattbob]

I too am having the same problem. Data Restricted - 36. I have a LG800G. Haven't used the Web for a while but would like to now. Help

[Stephanie]

Hi mattbob. My name is TracFone Stephanie. Sorry that you’re having a problem. I’m going to try to help you now. I will contact you directly with a private message to help you with your issue. Thanks!