Attempt to buy minutes on-line failed.

[Emily]

It is very frustrating that my attempts to buy minutes on-line fail. The last time it happened I had to purchase at a retail store, however I would like to make buy a 'website exclusive' package.

The system will not allow me to use a credit card other than the one already pre-selected. When I tried to add another card it is indicated that it is already registered.

Please advise.

[Anne1]

Hi Emily. My name is TracFone Anne. Sorry that you’re having a problem. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.

[Emily]

There was no message from you in my personal email account. Is this where you want me to enter information requested (serial #)?

[Sophie]

Hi Emily. I’ve sent you a private message; please check if you’ll be able to reply. Otherwise, please make at least 5 posts to enable private messaging. Thanks.

[Emily]

Posting per your instructions.

[Emily]

Post #2.

[Emily]

Post #3.

[Emily]

Did not receive message in person email account...Post #4.

[Emily]

Why is the communications system so complex...Post #5.

[Emily]

Is this where you want me to enter the telephone serial #. Isn't this a public forum?

Why have I not received an email in my personal email as was indicated???