Can't login to check usage?

[User2929]

I've had this problem for a while now. I have an account but cannot log into it unless I use my phone number. The User ID and Password don't work. This is the address as far as I know:
https://www.tracfone.com/balanceinquiry/devicedetails

I'm trying to also use the little app on my phone so that I can check my available minutes, or more importantly when I need to pay for more minutes. I'm done wasting my time with this stupid website and app. I verified my User ID and TRIED to send a Password to my email but that did not work after many tries, not in Spam etc. At least I can get onto this forum lol, that's one good thing.

Thanks

[TracFone - Larry]

Hi User2929. My name is TracFone Larry. We apologize for the inconvenience. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[EricMitchel]

Hello. I have a similar problem on this and forced to write in this outdated topic. But what if there is nothing in the Inbox folder?

[Jude]

Hi EricMitchel. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[EricMitchel]

Thanks a lot for your help

[Jude]

You're welcome, EricMitchel. Should you need assistance, please let us know.