Odd text, supposedly from customer care?

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Odd text, supposedly from customer care?

Postby momof4 » Wed May 11, 2011 6:27 pm

Hi guys, just recently received a text from 31778 on my LG 290C

"Please contact our Customer Care Center at 1-800-867-7183 to complete this transaction."

Umm, what transaction? Is this some fluke or should I be concerned? I haven't done any transactions, and the only card I have listed in my account is long since expired =P
momof4
 
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Re: Odd text, supposedly from customer care?

Postby Che » Wed May 25, 2011 10:35 am

Good day, momof4. My name is TracFone Che and I'll be checking your account. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks!
Che
 
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Re: Odd text, supposedly from customer care?

Postby phooey » Sun Aug 07, 2011 10:30 am

Please call me too. I have been getting this message up to 3 or 4 times a day for the past couple weeks. Very annoying. AND NOW, I'm getting porn messages with photos! Wonderful, just what a little old lady needs to see.

If you will contact me, I will give you contact info privately.

Thanks,
KT. in MI
phooey
 
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Re: Odd text, supposedly from customer care?

Postby tforette1 » Thu Mar 01, 2012 9:10 pm

I ordered and received my call detail records. As I was going through the records I noticed many text messages, (incoming), that looks like ***-***-**** to ***-***-****. And the outgoing text looked like this, ***-***-**** to 31778. The stars represent my tracfone number, just so everyone knows. I have called tracfone tech support many times and have never got a straight answer to what this code stands for. I have never did any of this texting but was told that this code belongs to a company for SMS or CSC that I must have signed up for to use this code to text. If I do not receive a straight legitimate answer by March 05, 2012, I am taking these bills and a complaint form to the Attorney Generals office in NY to have it investigated. Anyone with any suggestions to which company owns or rent this code for text messaging would be greatly appreciated.
tforette1
 
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Re: Odd text, supposedly from customer care?

Postby Shelly » Sat Mar 03, 2012 6:27 am

Hi, tforette1. My name is TracFone Shelly. In order to better assist you with this inquiry, we will need the account information. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.
TracFone - Shelly
Shelly
 
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Re: Odd text, supposedly from customer care?

Postby bfranc » Fri Aug 10, 2012 1:25 am

I received this text telling me i have 120 mins and 240 bonus minutes added and I did not purchase them, Where did these minutes come from?
bfranc
 
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Re: Odd text, supposedly from customer care?

Postby Jessica » Fri Aug 10, 2012 11:12 am

Good day, bfranc. My name is Jessica TracFone and I'll be addressing your concern. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
Jessica
 
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