Page 1 of 6

Reactivation- SIM Card is in Invalid Status

PostPosted: Sat Apr 01, 2017 10:08 am
by granite75
How can I fix this, I need to get this phone working again?

Re: Reactivation- SIM Card is in Invalid Status

PostPosted: Sat Apr 01, 2017 10:11 am
by TracFone - Felice
Hi granite75. My name is TracFone Felice. We are sorry for the trouble. Please check your Forum inbox for a message.

Re: Reactivation- SIM Card is in Invalid Status

PostPosted: Sat Aug 12, 2017 4:19 pm
by Bonuspatronus
I am having a similar problem.. my girlfriend gave me this LGL62VL prepaid tracfone the other day, it's number is currently "unknown" so I have been trying to activate it via the web using the IMEI # but I am receiving an error message stating: "the device associated with the information you provided has an invalid status. Please review the information and try again."
I'm not sure what this means, & I have been attempting to activate the phone since yesterday evening. If anyone can assist me with this problem I would greatly appreciate it!! Thanks.

Re: Reactivation- SIM Card is in Invalid Status

PostPosted: Sat Aug 12, 2017 6:52 pm
by TracFone - Mark
Hi Bonuspatronus. My name is TracFone Mark. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.

Re: Reactivation- SIM Card is in Invalid Status

PostPosted: Fri Sep 15, 2017 2:07 pm
by sasslebug
I have same problem. trying to reactivate old phone -- says "SIM is invalid." Don't know how to fix this.

Re: Reactivation- SIM Card is in Invalid Status

PostPosted: Fri Sep 15, 2017 2:43 pm
by TracFone - Felice
Hi sasslebug. My name is TracFone Felice. We are sorry to hear about your SIM card issue. Please check your Forum inbox for a message.

Re: Reactivation- SIM Card is in Invalid Status

PostPosted: Wed Oct 18, 2017 8:49 pm
by Panther5
I'm trying to reactivate a Tracfone and get a new phone number - but the Tracfone website says:

"The SIM card information you provided is invalid. Please review the information and try again."

Can someone please advise?

Re: Reactivation- SIM Card is in Invalid Status

PostPosted: Wed Oct 18, 2017 9:20 pm
by TracFone - Katie
Hi Panther5,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.

Re: Reactivation- SIM Card is in Invalid Status

PostPosted: Sun Oct 22, 2017 3:15 pm
by Jen4
I am also having this issue trying to reactivate an inactivated tracfone.

Re: Reactivation- SIM Card is in Invalid Status

PostPosted: Sun Oct 22, 2017 3:44 pm
by TracFone - Felice
Hi Jen4. My name is TracFone Felice. We are sorry to hear about your SIM card issue. Please check your Forum inbox for a message.