I bought TracFone service for 1 year (400 min) in July 2016.
Being an old person, I needed it only when I was far from home. In 2016, I spent only several minutes.
In April 2017, I was brought to a hospital and in the emergency room tried to call my children. I was told: the service was disconnected.
When today I contacted the company concerning this violation of the contract agreement, I was told that they had right to do that because I didn't use the phone. They cannot read properly their rules where they say about "12 consecutive months."
Surprisingly, the company does not provide emails/faxes of their administration/ customer service.
The only way to fight this fraud is legal actions. FL Attorney General Office is the first step.
I encourage others with similar experience to act.
Prof. Rafael Yanushevsky