Can't activate phone

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Can't activate phone

Postby Kwhitt » Fri Sep 18, 2020 12:02 pm

Hi, just got a replacement phone today. The Tracfone website said activation was successful, but the phone itself is saying it wasn't and that I need to contact Verizon. I can't contact Tracfone because the phone can't send or receive calls or text. How can I fix this? Thanks.
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Joined: Fri Sep 18, 2020 11:48 am

Re: Can't activate phone

Postby TracFone - Maria » Fri Sep 18, 2020 2:56 pm

Hi Kwhitt. This is TracFone - Maria. Our sincere apologies that you encountered problems while trying to activate your phone. Allow us to have the opportunity to assist you and ensure to provide you with a concrete resolution. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
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Joined: Tue Jan 31, 2012 1:08 pm

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