Transfering SIM card not working

[electrickitty2]

I had to get a new SIM to move my phone to Verizon network. We sent the commands to deactive the old SIM.

When we installed the new SIM the transfer seems to be stuck.

We had time, and messages on the old SIM, but no data. We bought a couple of data blocks, but new SIM wants to me to add a plan.

What to do?

[Jude]

Hi electrickitty2. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.