Hello, I've recently lost my phone (I think it has been stolen). I have bought a new one as a replacement ( From tracfone ) but, how do i deactivate or switch over from my lost/stolen one? Thank You, Katryn
Good day, tahiti4me. We'll try to check it for you. Please go to code entry mode screen under prepaid menu and enter *#115, press ok and provide the number that would display underneath parameter 115. Thank you.
Good day, kphaneuf. My name is Jessica TracFone and I'll be addressing your concern. We will try to assist you retrieving your old service so we can transfer it over to the new phone. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
kphaneuf: The service of your stolen has been successfully disabled and was flagged as stolen so nobody can use it. Just let us know once you got a new phone so we can assist you transfer your phone number and minutes from old phone to new. Hope this helps. Thank you.
Good day, tahiti4me. We will send Programming Codes to your phone to enable the MMS feature. This process may take up to 24 hours. Please keep your phone turned on during this time and don't attempt to send a picture message during this time. We'll get back to you after 24 hours to try sending an MMS and see if it works. Thank you
Good day, davearm. My name is Jessica TracFone and I'll be addressing your concern. Are you trying to transfer your Contacts via bluetooth because that's the only way to transfer them from one phone to another? Thank you.
The display on my motorola W376g turned white the other day and I can no longer use it. I can receive calls but there is no way for me to access my address or any other function from the display. Is there a way to fix this?