Trying to make a call from home and phone says ESN invalid?

Trying to make a call from home and phone says ESN invalid?

Postby unioncreek » Wed Feb 27, 2019 9:46 pm

I bought a new Moto E5 XT1920DL from Tracfone. I can make and receive calls and texts from every place but at home. I have a Verizon tower within sight of my house, but when I try to make a call this is what I hear. "Welcome to Inland Cellular your ESN is not valid in this area, we are forwarding your call to your service provider". Inland Cellular is a local company that uses Verizon's network.

I can make calls/texts every place else, but at home. What's the deal.

Bob
unioncreek
 
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Re: Trying to make a call from home and phone says ESN inval

Postby TracFone - Larry » Fri Mar 01, 2019 9:39 am

Hi unioncreek. My name is TracFone Larry. I read your post and I am sorry you’re having some problems. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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