Moto g7 GSM with sim card cannot send picture texts

Moto g7 GSM with sim card cannot send picture texts

Postby mpul » Sat Mar 23, 2019 10:03 am

Moto g7 GSM with Tracfone sim card works fine except I cannot send/receive texts containing pictures. This seems to be an ongoing problem.

A notification popped up that said:
"in APN field enter default,mms,supl "

I found the Edit Access Point screen but the fields are all grayed out and cannot be edited.

If I create a new Access Point, what goes in the other fields? Do I delete the existing access point?

Thank you.
mpul
 
Posts: 1
Joined: Sat Mar 23, 2019 9:55 am

Re: Moto g7 GSM with sim card cannot send picture texts

Postby TracFone - Larry » Sun Mar 24, 2019 8:28 am

Hi mpul. My name is TracFone Larry. Please enable Mobile Data to send and receive picture message. We can help you check the APN settings. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
 
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Joined: Mon Oct 24, 2011 5:22 pm


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