Moto G4 voLTE activation

Moto G4 voLTE activation

Postby pellhall » Sat May 25, 2019 5:18 pm

I have an unlocked Moto G4 that I had on TracFone via BYOP program a couple of years before I upgraded to a G5+. The phone was purchased from Best Buy as an unlocked model. My wife has an older phone that will not do voLTE and got the year end service warning from TF, so I went into the Tracfone site and tried to activate the G4 phone with her number and was given a warning that it would not work with "the new network". The G4 is voLTE capable, and I have turned the feature on in the phone. The PagePlus website shows the phone MEI as voLTE compatible also.

How do I get this phone re-activated with TF? Do I need to start with a new TF SIM, or will TF's records override the phones actual capabilities?
pellhall
 
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Re: Moto G4 voLTE activation

Postby TracFone - Maria » Sun May 26, 2019 12:14 pm

Hi pellhall. This is Marie from TracFone Wireless. We're sorry for the trouble. For us to address your concern, please check your Forum inbox for a private message. You may also text the word HELP to 611611. Thank you.
TracFone - Maria
 
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