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Moto G4 voLTE activation

PostPosted: Sat May 25, 2019 6:35 pm
by pellhall
Well, my wife got the upgrade or die message on her phone, so I went into my account to activate my old unlocked Motorola G4 from My Devices with her number. But I got a message saying that Tracfone would not activate the phone due to incompatibility with a "new network". Now Verizon is hardly a new network, but I understand that they are requiring all new activations to be on voLTE capable phones.


The G4 is voLTE capable, and I have turned the feature on in the phone. PagePlus website also shows the phone as voLTE compatible. But Tracfone's (or maybe Verizon's) records must show it as not voLTE when it was last used.
What's the best way to get the phone activated?

Re: Moto G4 voLTE activation

PostPosted: Sun May 26, 2019 12:09 pm
by TracFone - Maria
Hi pellhall. This is Marie from TracFone Wireless. We're sorry for the inconvenience you have encountered. Let us help you with it. Please check your Forum inbox for a private message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.