Moto g Stylus 5G

Moto g Stylus 5G

Postby Stellar » Tue Feb 28, 2023 7:52 am

Hello,

I have not been able to use the Tracfone network. I don't know how long it hasn't worked because at home I use my WiFi network and I rarely leave my house; when I do leave my house, I don't use my phone often. However, when I NEED to use my phone, I cannot because it won't connect to the Tracfone network.

The only way my phone works when I leave my home is if there is a free/open WiFi network available. Please note, when I'm home, I'm using MY WiFi. When my WiFi goes out, Tracfone network does NOT work there either.

Troubleshooting steps taken:
Power off the phone and remove the SIM card. Then power it back up.
Connect to WiFI
Go to Settings > Apps & notifications > See all apps > Menu (3 dots on the top right) > Show system apps > Carrier Settings > Storage & cache > Clear Storage > OK
Go to Settings > Apps & notifications > See all apps > Menu (3 dots on the top right) > Show system apps > Phone Services > Storage & cache > Clear Storage > OK
Go to Settings > Apps & notifications > See all apps > Menu (3 dots on the top right) > Show system apps > Carrier Services > Storae & cache > Clear storage > OK
Power off the phone
Insert your SIM
Power the phone back on.

I appreciate assistance to getting the Tracfone network to actually work. Thank you.

Tracfone Call Setup 02282023.png
Shows Call and SMS as Tracfone
Tracfone Call Setup 02282023.png (34.53 KiB) Viewed 2953 times

Tracfone Internet Setup 02282023.png
No Tracfone for internet
Tracfone Internet Setup 02282023.png (21.38 KiB) Viewed 2953 times
Stellar
 
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