by Jessica » Fri Jan 13, 2012 11:11 am
Good day, ByJeff. We're sorry for the trouble. My name is Jessica TracFone and I'll be addressing your concern. When receiving your minutes, you will just have to make sure your phone gets at least 3 signal bars so minutes will be added successfully because if you don't have enough service on the phone, they will not be added and will be just pending. Hope this helps. Please let us know. Thank you.