Call Restriction 34

Call Restriction 34

Postby Kamiyama01 » Thu Sep 08, 2011 1:09 pm

Hello I just bought a Samsung T404G and had the number from my old Tracphone ported over. I get great reception in my area, my old tracphone worked great for years and my new T404G shows 5 bars of signal strength. However it is also showing the no service icon (blue phone with red line through it) and whenever I try to make a call, I get the error message "Check Call Restrictions -34".

I was on the phone yesterday with someone at tracphone who took care of porting my number for me, and I don't know how long it takes for the porting process to finish, do I just need to wait a few days? Or is this a new/different problem, and I need to call customer service again?
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Re: Call Restriction 34

Postby Debbie » Thu Sep 08, 2011 11:02 pm

Hi Kamiyama01. Hi. My name is TracFone Debbie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thank you.
TracFone - Debbie
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Re: Call Restriction 34

Postby iwessels » Fri Sep 09, 2011 12:20 am

I have the same problem, can you post if your problem is resolved or not? Thanks,
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Re: Call Restriction 34

Postby Kamiyama01 » Fri Sep 09, 2011 12:17 pm

Hi Debbie thank you for trying to help me. I got your private message but I can't reply to it. It says I need to post more to send PM's.

My email is ************ if you want to contact me there. In the meantime, I will try to increase my post count.

Thanks again for your help!
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Re: Call Restriction 34

Postby Debbie » Sun Sep 11, 2011 9:07 pm

Hi Kamiyama. We have modified your post by replacing your email address with star symbol for security reason. I received your private message and have responded to it. Please check your inbox for information to resovle this issue. Thank you.
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Re: Call Restriction 34

Postby Debbie » Thu Sep 15, 2011 6:36 pm

Thanks for your patience, Kamiyama. Since this issue is now resolved, I’ll close this thread and sign off. I appreciate this opportunity to assist you. Thanks for your patience.
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Re: Call Restriction 34

Postby pattyunger » Wed May 22, 2013 9:19 pm

I too have this problem. Can you please send me an email explaining how to resolve this issue?
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Re: Call Restriction 34

Postby Sam » Wed May 22, 2013 9:34 pm

Hi Pattyunger. My name is TracFone Sam. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
TracFone - Sam
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Re: Call Restriction 34

Postby pattyunger » Mon Jun 03, 2013 4:27 pm

I haven't received any help with this issue. Not only cannot I not make or receive calls, I am not able to send or get text messages. I bought a phone I cannot use. I would like a replacement or refund. Please send an email reply to patty.unger@yahoo.com
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Re: Call Restriction 34

Postby TracFone - Catherine » Mon Jun 03, 2013 4:33 pm

Good day pattyunger. My name is TracFone Catherine. Sorry that you’re having a problem. Let me continue to help you. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.
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