pin and puk codes

pin and puk codes

Postby calebthestarr » Sat Jan 07, 2012 6:47 pm

Hello,
I accidentally locked myself out of my phone because I don't have my puk or pin code numbers. I was not even aware what these numbers were. Now all I can do is call 911. Help!!
calebthestarr
 
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Joined: Sat Jan 07, 2012 6:39 pm

Re: pin and puk codes

Postby TracFone - Janice » Sat Jan 07, 2012 6:48 pm

Hi calebthestarr. My name is TracFone Janice. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
TracFone - Janice
 
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Joined: Mon Oct 24, 2011 5:07 pm

Re: pin and puk codes

Postby calebthestarr » Sat Jan 07, 2012 7:48 pm

i can't even get into my phone to be able to tell you what the serial number is.
calebthestarr
 
Posts: 7
Joined: Sat Jan 07, 2012 6:39 pm

Re: pin and puk codes

Postby TracFone - Janice » Sat Jan 07, 2012 7:50 pm

calebthestarr, take the battery out of the phone. At the back of the phone, check the serial number which is the IMEI/MEID DEC number. Thank you.
TracFone - Janice
 
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Re: pin and puk codes

Postby calebthestarr » Sat Jan 07, 2012 10:50 pm

I think its 011*********
calebthestarr
 
Posts: 7
Joined: Sat Jan 07, 2012 6:39 pm

Re: pin and puk codes

Postby marianne » Sun Jan 08, 2012 2:22 am

Hi calebthestarr. My name is TracFone Marianne. Let me help you. Kindly follow the instructions below to fix your issue.

1. Please press the following keys on your TracFone: 25329785.
2. Now press the key below the word OK.
3. Your phone should display the message "Enter New PIN," please enter 1111, and press OK.
4. Your phone should display the message " Confirm New PIN," please re-enter 1111, and press OK.
5. Your phone screen should display the message "PIN Unblocked."
6. Please remember that your PIN number is 1111.

Let me know if it works.
marianne
 
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Re: pin and puk codes

Postby calebthestarr » Sun Jan 08, 2012 5:40 pm

i tried that and i couldn't get the message that said reset PIN number.
calebthestarr
 
Posts: 7
Joined: Sat Jan 07, 2012 6:39 pm

Re: pin and puk codes

Postby Anne1 » Mon Jan 09, 2012 4:13 am

Hi calebthestarr. My name is TracFone Anne. Sorry that you’re having a problem. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.
TracFone - Anne
Anne1
 
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Re: pin and puk codes

Postby mandyrobinson12 » Mon Jan 09, 2012 9:36 am

I am also having the same issues with my phone I need my phone right away and I can't get through because the puk code is needed and i am having difficulties with it.
mandyrobinson12
 
Posts: 2
Joined: Mon Jan 09, 2012 9:33 am

Re: pin and puk codes

Postby TracFone - Janice » Mon Jan 09, 2012 12:30 pm

Hi mandyrobinson12. My name is TracFone Janice. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
TracFone - Janice
 
Posts: 4580
Joined: Mon Oct 24, 2011 5:07 pm

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