samsung s390g no connection to wi fi

Re: samsung s390g no connection to wi fi

Postby Jessica » Tue Jul 10, 2012 3:58 pm

Good day, wardancer. We're sorry for the trouble. My name is Jessica TracFone and I'll be addressing your concern. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
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Re: samsung s390g no connection to wi fi

Postby conniethomp » Tue Jul 10, 2012 4:19 pm

IMEI 35978**************

Also, I could connect with a USB cord to my PC last night, but I couldn't download (sync). Do I need special software for these drivers?
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Re: samsung s390g no connection to wi fi

Postby ST Dog » Tue Jul 10, 2012 6:44 pm

Conniethomp, wardancer

Instead of hitting connect, hit options then edit. scroll down to the password box and enter your key.
Save, then try connect again.
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Re: samsung s390g no connection to wi fi

Postby rottfamily » Tue Jul 10, 2012 8:12 pm

Before I activated my phone, I was able to see my wireless connection (although it would not allow me to connect.) I could also see an unsecured wireless connection in my neighborhood. Once my phone was activated, when I go to wi-fi on my phone it shows no networks but says Connecting and will stay that way until I end it. Can you please help?
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Re: samsung s390g no connection to wi fi

Postby DeniseMB » Tue Jul 10, 2012 10:31 pm

Have new Samsung 390.Keep getting invalid network key when I hit save button. What am I doing wrong. My internet connection is correct but cannot connect.
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Re: samsung s390g no connection to wi fi

Postby ST Dog » Wed Jul 11, 2012 9:35 am

Denise,

Sounds like you are not typing the key/password correctly.

WEP or WPA?
What's the key length?
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Re: samsung s390g no connection to wi fi

Postby DeniseMB » Wed Jul 11, 2012 9:38 am

Having similar problem not connecting to WiFi. Was able to input correct code and samsung 390 phone attempts to connect but after 30 seconds, it disconnects and I get a message "no response from AP". ????? How to fix????
DeniseMB
 
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Re: samsung s390g no connection to wi fi

Postby Jessica » Wed Jul 11, 2012 10:04 am

Good day, rottfamily & DeniseMB. We're sorry for the trouble. My name is Jessica TracFone and I'll be addressing your concern. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
Jessica
 
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Joined: Thu Aug 12, 2010 9:36 am

Re: samsung s390g no connection to wi fi

Postby ST Dog » Wed Jul 11, 2012 11:34 am

DeniseMB wrote:attempts to connect but after 30 seconds, it disconnects and I get a message "no response from AP".



First I'd try a hard boot on the phone. Pull the battery while it's turned on.
That can clear some bad state info in the phone.

Sound like the router may be configured for a different security method (WEP v/s WPA).
Other possibilities though.
Can other devices connect the first time easily?
Got a friend with a wi-fi phone, tablet, laptop that's never been on your network?
Have them try to connect.
Last edited by ST Dog on Wed Jul 11, 2012 6:39 pm, edited 1 time in total.
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Re: samsung s390g no connection to wi fi

Postby DeniseMB » Wed Jul 11, 2012 11:56 am

Hard boot didn't help. Shows WEP setup listed. Yes, anyone can connect to wifi when here. Just connected i Pad the other day. Don't know what key length is. What should that be and where do I find it. Everything else working okay. Tks for help. Went to several places during the day and could not connect any where. Problem is phone I have not my home internet. Suggestions to correct? Waiting for off line e-mail
Last edited by DeniseMB on Wed Jul 11, 2012 8:42 pm, edited 1 time in total.
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