samsung s390g no connection to wi fi

Re: samsung s390g no connection to wi fi

Postby Jessica » Sun Jul 22, 2012 3:21 pm

Good day, larrychilders. We're sorry for the trouble. My name is Jessica TracFone and I'll be addressing your concern. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
Jessica
 
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Re: samsung s390g no connection to wi fi

Postby bsoloe » Sun Jul 22, 2012 10:20 pm

Ok, i also don't know why you have to make 4 posts to get somewhere. Seems like a waste of time. They respond but then ask for serial number, but i can't give it to them till i make 4 posts. This is number 2. Yikes
bsoloe
 
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Re: samsung s390g no connection to wi fi

Postby ST Dog » Sun Jul 22, 2012 11:21 pm

bsoloe wrote:I have been trying to get my wifi to work for over a week , can't authenticate, whatever that means, i have tried , but no success, help please !!!


Authentication means having the correct encryption settings and the correct key/password.

What are the settings for your router?
ST Dog
 
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Re: samsung s390g no connection to wi fi

Postby ST Dog » Sun Jul 22, 2012 11:26 pm

Delpaso wrote:Unfotunately I have to join the chorus of people who eagerly purchased this via HSN's special online sale and now cannot connect via my home 3g. Certainly I expected a user friendly conncection. My Kindle Fire immediately picked up my router signal but this phone will not. I also do not seem to have access to a Password area in the wi-fin connection area per some of the other solutions offered.


3G is the cellular network, not wi-fi. Wi-fi is 802.11b (maybe g or n depending on the access point/router)

Look on you Kindle and see what the connection setting are.
Is it WEP, WPA, WPA2?
If WEP, 64bit or 128bit key?

You can't enter a password on the S390 if you have an open network. Only encrypted connections can (and must) have a password.
ST Dog
 
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Re: samsung s390g no connection to wi fi

Postby ST Dog » Mon Jul 23, 2012 1:26 am

larrychilders wrote:I keep getting no connection on my lg500 when i try to connect to the internet, no problems before now what gives??


LG500? It doesn't have wi-fi. Never has.

I suggest you post in the LG section of the forum and properly describe the issue.
ST Dog
 
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Re: samsung s390g no connection to wi fi

Postby Jessica » Tue Aug 14, 2012 9:50 am

Good day, coyotewoman. Your concern has already been addressed. Thank you for your patience. Should you have any concerns with TracFone service, please let us know. Thank you.
Jessica
 
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