Help!. My Samsung Galaxy Luna Pro keeps taking screenshots

Help!. My Samsung Galaxy Luna Pro keeps taking screenshots

Postby Krankor » Mon Jun 17, 2019 11:12 am

Very frustrating. My phone continuously and at random times will silently take a screenshot of my home screen and/or my lockscreen and place these images in my Gallery app. It does this with no audible or visual clue. Usually it occurs when I wake the phone and unlock it. Quite often the image is recorded at the instant of unlocking.
It has also done this on its own including one day I had 82 images in my Gallery.
Is there a way I can simply disable the screen capture function? I don't need it at all.
Thank you.
Krankor
 
Posts: 1
Joined: Mon Jun 17, 2019 10:54 am

Re: Help!. My Samsung Galaxy Luna Pro keeps taking screensho

Postby TracFone - Larry » Tue Jun 18, 2019 8:32 am

Hi Krankor. I'm TracFone Larry. I want to extend my sincere apology for the unpleasant experience that you had with our service. We would like to discuss the details of the issue, so that we can address it immediately. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Larry
 
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Joined: Mon Oct 24, 2011 5:22 pm


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