Samsung Galaxy J7 Crown updates

Samsung Galaxy J7 Crown updates

Postby Cleomio » Thu Jun 20, 2019 1:56 pm

I recently purchased a J7 Crown and received a text saying I needed to update. If I go to software update it returns info saying it's up to date?
Cleomio
 
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Re: Samsung Galaxy J7 Crown updates

Postby TracFone - Maria » Thu Jun 20, 2019 3:13 pm

Hi Cleomio. This is TracFone Maria. For us to address your concern, we need to further check on it first. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
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Re: Samsung Galaxy J7 Crown updates

Postby khark » Sat Jun 29, 2019 8:19 pm

I have the same problem with my Samsung Galaxy Crown.
khark
 
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Joined: Tue Jan 05, 2016 8:11 pm

Re: Samsung Galaxy J7 Crown updates

Postby TracFone - Larry » Mon Jul 01, 2019 9:17 am

Hi khark. I'm TracFone Larry. I'm sorry for the trouble. We will check your account. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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