Samsung Galaxy

Samsung Galaxy

Postby Sarah25 » Thu Jun 20, 2019 2:28 pm

I have two phones of the same model Samsung phones (SM-S120VL) that were purchased from Walmart about two years ago. They were purchased with the understanding that the phones were unlocked and could be used with any SIM card.
I purchased AT&T SIM cards this morning, but the phones give the message that it is an invalid locked SIM card.
How can I fix this problem?
If these devices are locked, is it possible to unlock them for future use?

- Sarah
Sarah25
 
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Re: Samsung Galaxy

Postby TracFone - Maria » Thu Jun 20, 2019 3:21 pm

Hi Sarah25. I am TracFone Maria. We're sorry for the trouble you have encountered with your SIM card. We can take a look into this and ensure that there's a resolution. To further assist, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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