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cant call in my area, says Im roaming

PostPosted: Fri Aug 23, 2019 10:05 am
by balley
I purchased from tracphone a samsung galxacy j3

when I try to make a call, I get a message that says :"You are roaming, please contact your long distance provider."
help! otherwise I have to drive up to 10 miles to be able to use my tracphone.
I never had this issue until I changed to this phone and I have called several times to get it corrected.
one rep told me I would have to get a Verizon connected phone for use in my area.

Re: cant call in my area, says Im roaming

PostPosted: Fri Aug 23, 2019 10:11 am
by TracFone - Larry
Hi balley. I'm TracFone Larry. I'm sorry that you're having some problems. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Re: cant call in my area, says Im roaming

PostPosted: Wed Sep 25, 2019 9:46 pm
by Ace7
I keep receiving the same message whenever I try to make a call.

Re: cant call in my area, says Im roaming

PostPosted: Thu Sep 26, 2019 6:26 pm
by TracFone - Maria
Hi Ace7. I'm TracFone Maria. We're sorry that you're unable to make calls on your phone. We are here and eager to help you with a resolution. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.