unable to use old email, don't receive codes on phone

[hampster1951]

I am unable to use my old email to get a code to reset my password for my tracfone account. I don't have access to it any more. How can I change my password? I asked that the code be sent to my phone, but the codes never show up. I have looked all over the phone in messages, messenger, etc, but no codes.

[TracFone - Maria]

Hi hampster1951. I'm TracFone Maria. We're sorry for the trouble that you have encountered. To better assist you, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.