phone is locked - need a code

phone is locked - need a code

Postby duhooper » Mon Jan 09, 2012 12:26 am

My daughter accidentally locked her phone, but when we hit "unlock", it prompts for a Security Code (4 numbers). She doesn't know what this is (and doesn't think she entered one before). How can we unlock the phone (LG 500G)?

Thanks!
duhooper
 
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Re: phone is locked - need a code

Postby Jennifer » Mon Jan 09, 2012 12:37 am

Hi Duhooper. My name is TracFone Jennifer. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.
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Re: phone is locked - need a code

Postby duhooper » Mon Jan 09, 2012 12:45 am

Thanks, Jennifer. But it's not letting me read private messages, and I don't see an email from you either. Do I just need to keep posting messages to get access to the private messaging?
duhooper
 
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Re: phone is locked - need a code

Postby duhooper » Mon Jan 09, 2012 12:51 am

Hi Jennifer,
Did my last reply come through? I haven't seen any messages or emails from you (can't access private messaging).

Thanks for your help,
Dave
duhooper
 
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Re: phone is locked - need a code

Postby Sophie » Mon Jan 09, 2012 1:15 am

Hi duhooper. I’ve sent you a private message; please check if you’ll be able to reply. Otherwise, please make at least 5 posts to enable private messaging. Thanks.
TracFone - Sophie
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Re: phone is locked - need a code

Postby duhooper » Mon Jan 09, 2012 1:38 am

Thanks Sophie and Jennifer,
I can read the personal messages, but am still unable to send one.
duhooper
 
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Re: phone is locked - need a code

Postby duhooper » Mon Jan 09, 2012 1:40 am

Here is post number 4. I'll do one more after this, then cross my fingers.
duhooper
 
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Re: phone is locked - need a code

Postby duhooper » Mon Jan 09, 2012 1:41 am

I'm hoping after this, that I'll be able to use PM to resolve the locking problem.
duhooper
 
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Re: phone is locked - need a code

Postby ToniB » Mon Jan 09, 2012 2:10 am

I've used Tracfones since 2001, and have NEVER had this problem of PUK codes. I just purchased the new LG800G phone - even had it rushed to me over night because it is my ONLY phone. Now, I'm being asked for a PUK code (it is the only screen I have). I cannot make or receive any calls except 911.

How do I fix this problem immediately - or I will be returning this phone back to Tracfone and never using the service again. I have had enough.
ToniB
 
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Re: phone is locked - need a code

Postby TracFone - Jhonally » Mon Jan 09, 2012 2:15 am

Hi ToniB. My name is TracFone Jhonally. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.
TracFone - Jhonally
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