I am having difficulties adding airtime to this device. My daughter has a Tracfone (Samsung, I believe) and has no problems with it. Any way I tried to add airtime to my phone only for the minutes to be added to my daughter's phone instead. Also I have a message to call customer support about my phone. There are icons on both lines on the Tracfone website that indicate there are updates needed. I tried the update on my phone but to no avail. Please help!!!