LG501TV1

LG501TV1

Postby ybanks522 » Wed Sep 05, 2012 1:51 pm

I am having difficulties adding airtime to this device. My daughter has a Tracfone (Samsung, I believe) and has no problems with it. Any way I tried to add airtime to my phone only for the minutes to be added to my daughter's phone instead. Also I have a message to call customer support about my phone. There are icons on both lines on the Tracfone website that indicate there are updates needed. I tried the update on my phone but to no avail. Please help!!! :(
ybanks522
 
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Joined: Wed Sep 05, 2012 1:45 pm

Re: LG501TV1

Postby TracFone - Louise » Wed Sep 05, 2012 1:52 pm

Hi ybanks522. My name is TracFone Louise. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
TracFone - Louise
 
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Re: LG501TV1

Postby ybanks522 » Wed Sep 05, 2012 1:53 pm

Thank you. Will a box pop up?
ybanks522
 
Posts: 10
Joined: Wed Sep 05, 2012 1:45 pm

Re: LG501TV1

Postby ybanks522 » Wed Sep 05, 2012 1:54 pm

I will attempt to post a few more messages.
ybanks522
 
Posts: 10
Joined: Wed Sep 05, 2012 1:45 pm

Re: LG501TV1

Postby ybanks522 » Wed Sep 05, 2012 1:57 pm

I am obviously new at this so I hope to find the area of private messaging.
ybanks522
 
Posts: 10
Joined: Wed Sep 05, 2012 1:45 pm

Re: LG501TV1

Postby TracFone - Louise » Wed Sep 05, 2012 1:58 pm

Hi ybanks522. A window box will pop-up if you enable the pop-up window upon under the Board Preferences on the User Control Panel tab. You need one more post to enable your private messaging. Thank you.
TracFone - Louise
 
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Re: LG501TV1

Postby ybanks522 » Wed Sep 05, 2012 2:01 pm

OK, done
ybanks522
 
Posts: 10
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Re: LG501TV1

Postby TracFone - Louise » Wed Sep 05, 2012 2:02 pm

Hi ybanks522. Please send me a private message with the serial number or the phone number of your phone so I can further assist you. Thanks.
TracFone - Louise
 
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Re: LG501TV1

Postby ybanks522 » Wed Sep 05, 2012 2:03 pm

OK, I hope this works.
ybanks522
 
Posts: 10
Joined: Wed Sep 05, 2012 1:45 pm

Re: LG501TV1

Postby ybanks522 » Wed Sep 05, 2012 2:12 pm

I have sent 2 PMs, just so you know ;)
ybanks522
 
Posts: 10
Joined: Wed Sep 05, 2012 1:45 pm

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