LG 800G won't send pictures

LG 800G won't send pictures

Postby sldmsh » Thu Oct 25, 2012 1:37 pm

I have taken a lot of pictures with this new phone, but when I try to send them as an email to myself, it says "file too large". Is there any way that I can get these photos to my home computer?
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Re: LG 800G won't send pictures

Postby TracFone - Janice » Thu Oct 25, 2012 2:21 pm

Hi sldmsh. What is your phone model?
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Re: LG 800G won't send pictures

Postby EWB » Thu Oct 25, 2012 4:30 pm

Make sure you send pic's in mms format, not sms format. Phone should show on display what file format you are using.
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Re: LG 800G won't send pictures

Postby sldmsh » Mon Oct 29, 2012 9:41 pm

How do I know if it is mms or sms format? And if I need to change it, how do I do that?
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Re: LG 800G won't send pictures

Postby sldmsh » Mon Oct 29, 2012 9:42 pm

It is the LG 800G
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Re: LG 800G won't send pictures

Postby Stephanie » Tue Oct 30, 2012 9:50 am

Hi sldmsh. My name is TracFone Stephanie. Sorry that you’re having a problem. I’m going to try to help you now.
You will need to resize the picture in order for that to be sent completely. Thank you!
TracFone - Stephanie
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Re: LG 800G won't send pictures

Postby EWB » Tue Oct 30, 2012 11:23 am

If you're taking pictures to send by phone, them you must use the QVGA 320x240 pic size. Open the camera, Open settings in camera, select size and then select QVGA. If you want to send Hi-resolution pictures then you must download to your computer and then send via email.
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Re: LG 800G won't send pictures

Postby sldmsh » Tue Oct 30, 2012 12:40 pm

Thanks! One more question: How can I download the pics I have already taken to my desktop that uses Windows Vista. I have the cord that connects the phone to a usb port on my computer, but the computer won't recognize the phone as a data source.
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Re: LG 800G won't send pictures

Postby EWB » Tue Oct 30, 2012 1:04 pm

You should have a micro sd card in phone, 4 gig max size, and save all pictures to the sd card storage. When you connect phone to computer with the usb cable, phone will dispaly "Connect to mass storage" and you select Yes. Your computer should show a new drive with a drive letter connected to it. Click on the drive letter to open. The computer can only show files saved on the phones micro sd card. If you have a computer with bluetooth, you may be able to sync with it and send pic's via bluetooth.
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Re: LG 800G won't send pictures

Postby sldmsh » Tue Oct 30, 2012 5:47 pm

I was just using the built-in memory of the phone, not an SD card or a Bluetooth. So I guess the pics on my phone are just stuck there and viewable only on the phone. Is that correct?
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