Minutes Did Not Transfer

Minutes Did Not Transfer

Postby I-0 » Tue Dec 25, 2012 10:21 pm

Just transferred my tracfone number from an LG800G to an LG840G. The number transferred fine, the service date transferred fine, BUT the minutes DID NOT transfer.

I had nearly 2400 minutes, but the new phone is only giving me credit for 20.00 minutes.

I need my minutes!
I-0
 
Posts: 39
Joined: Wed May 04, 2011 1:36 pm

Re: Minutes Did Not Transfer

Postby alita » Tue Dec 25, 2012 10:44 pm

Hi I-0. My name is TracFone Alita. Sorry that you're having a problem. I'm going to try to help you now. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum.
alita
 
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Joined: Mon Mar 21, 2011 7:52 pm

Re: Minutes Did Not Transfer

Postby alita » Tue Dec 25, 2012 10:47 pm

I’ve sent you a private message. Please check if you’ll be able to reply. Otherwise, please try to post 3-5 times here and go back to your inbox to see if you can send your reply already. Thanks.
alita
 
Posts: 2171
Joined: Mon Mar 21, 2011 7:52 pm

Re: Minutes Did Not Transfer

Postby I-0 » Tue Dec 25, 2012 11:10 pm

alita wrote:I’ve sent you a private message. Please check if you’ll be able to reply.


I received your PM and have responded with the information you requested.

Thanks -
I-0
 
Posts: 39
Joined: Wed May 04, 2011 1:36 pm

Re: Minutes Did Not Transfer

Postby alita » Tue Dec 25, 2012 11:49 pm

Hi I-0. I've sent you a message. Please convey throught it. Thanks.
alita
 
Posts: 2171
Joined: Mon Mar 21, 2011 7:52 pm

Re: Minutes Did Not Transfer

Postby alita » Wed Dec 26, 2012 7:04 pm

Thanks for your patience. Your issue has been resolved. It’s been a pleasure helping you. Have a good day.
alita
 
Posts: 2171
Joined: Mon Mar 21, 2011 7:52 pm


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