I have been with Tracfone for a few years now and this is my third Tracfone, the first with this problem. I am having trouble with the caller ID, this issue seems only to affect incoming calls from my employer.
When I receive an incoming call the caller ID displays a message that says "Private Number". I have tried the following.
1)I have verified the correct phone number recorded in my contact list. (transferred via bluetooth from LG 500g)
2)I have deleted the entry and replaced it in my contact list.
3)I have tried to return the call and received the message that the number was not valad.
4)I have rung co workers cell phones in my presence to verify that my employer has not blocked caller ID's. All other phones displayed the correct ID information.
This is my third Tracfone, I had a LG 500G before this and a LG 600G before that. Caller ID worked perfectly with both phones. This is a new issue for me with my new phone. It affects all phones from my employer that I have tried.
Your help resolving this issue would be appreciated.
Also, I had purchased a few ringtones for my LG 500G. Is there a way to transfer them to the new phone or are they forfeit. Tried to transfer them via bluetooth but a message came up that it was a restricted file and would not transfer.