Sim Card Rejected

[danielno]

Upgraded from one Tracfone (LG440g) to another (LG530g) which I thought would be effortless. Did the walk-through online. Looks like the new phone is the current active phone. I did try to put the old SIM card in the new phone, which is why there are SIM cards--so that you can transfer all the contact data and not have to re-enter it. Otherwise why have a portable card at all? Why not just hard solder it in? I was just trying to do the logical thing here. Now I read that you can't change SIMs from one Tracfone to another (see the previous rhetorical questions). OK, so now even if I have the factory SIM card in that came with the new phone, I still get the "Sim Card Rejected" message on screen and can't get past it. So I haven't had phone service for the last four hours. Not the end of the world but it would be nice to have a phone.

[TracFone - Felice]

Hi danielno. My name is TracFone Felice. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. If you are new to this Forum, please participate in any thread by creating at least five posts to enable your private messaging feature. Thank you.

[danielno]

Now nearly 24 hours without a phone.

[nate6012]

I have encountered the same problem. What do I do?

[TracFone - Louise]

Hi nate6012. My name is TracFone Louise. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

[newt7990]

i am having the same problem what do i do

[Jennifer]

Hi newt7990. My name is TracFone Jennifer. Sorry that you’re having a problem. Please check your forum inbox for a private message. Thank you.

[TracFone - Ashley]

Hi newt7990. We’re sorry for the trouble. Has your issue been taken care of? If not, please check your inbox for a message.