Not able to make or receive calls or texts

Not able to make or receive calls or texts

Postby farris804 » Wed Oct 16, 2019 4:58 pm

My sons phone has not been able to make or receive calls and texts since yesterday around 6pm. I've contacted customer service through chat and was told there is currently an issue with TracFone's service and to come back in an hour. Well his phone is still not able to receive or send calls/texts and yes he has an active plan which we can get a balance text from 611611.
farris804
 
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Re: Not able to make or receive calls or texts

Postby TracFone - Maria » Fri Oct 18, 2019 4:47 pm

Hi farris804. I'm TracFone Maria. Our sincere apologies for the inconvenience you have encountered with our service. We would like to review your account so that we can have this issue resolved as soon as possible. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
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