LG Stylo 5

[sunbum]

I have a tracfone/safelinkwireless acct. I just bought a new LG Stylo 5 as a update from Walmart.com. For the last 5 days I have been trying to get the phone activated with my old number. But it appears that when they shipped me the new phone, they didnt scan it as sold? Is anyone here from Tracfone, LG or safelink that can help me please?

[TracFone - Maria]

Hi sunbum. I'm TracFone - Maria. We're sorry to hear about this experience. Yes, we're here to help you. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.