Nokia Lumia 635 issues...

Nokia Lumia 635 issues...

Postby vicvalis » Fri Dec 18, 2015 9:02 pm

...having three issues, one may be settings, one may be network, and one may be I just don't have the app. So here I go:

First, I cannot send or receive images in text messages. When receiving I'm prompted to "get media content now." I click the link, am told it's being gotten, but it never appears. Someone else on the forum has asked about this. Might need more specific help in my MMS APN settings. When sending an image, I'm just told it cannot be sent.

Second, a friend on an iPhone says she gets duplicates of every text I send. Anything I can do about that?

Finally, when someone sends emojis, I get a string of jibberish.

Any help on the first two would be greatly appreciated, the emojis are not much of a priority. Just thought they might be related.

Thanks!
vicvalis
 
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Re: Nokia Lumia 635 issues...

Postby Tracfone - Kyle » Fri Dec 18, 2015 9:03 pm

Hi, vicvalis. My name is TracFone Kyle. We will need to check that. Please check your Forum inbox for a private message. Thanks.
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Re: Nokia Lumia 635 issues...

Postby mfk » Wed Feb 24, 2016 2:18 pm

I also have the first issue listed with my 635. Why do you post the resolutions in private messages when we all can benefit from much of the information provided?
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Re: Nokia Lumia 635 issues...

Postby TracFone - Felice » Wed Feb 24, 2016 2:21 pm

Hi mfk. We will need to address issues privately when there is a need to open their accounts. We do not encourage our customers to post their personal information in public. Please check your Forum inbox for a message.
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Re: Nokia Lumia 635 issues...

Postby taersious » Wed Dec 21, 2016 11:19 am

I am also having the same data issues. Cannot open media content and sometimes cannot access internet using data plan.
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Re: Nokia Lumia 635 issues...

Postby TracFone - Felice » Wed Dec 21, 2016 11:23 am

Hi taersious. My name is TracFone Felice. We're sorry to hear about your trouble. Please check your Forum inbox for a message.
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