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Problem transferring tracfones

PostPosted: Wed Nov 24, 2010 5:56 am
by cknason
I'm having a problem with transferring some things from my old tracfone to my new one. I called customer support and had the old tracfone's minutes, service days, and phone number transferred to my new phone. However, the website then told me to enter a bunch of codes for an update, which I did. The minutes and service days have transferred over fine, but the new phone has NO SERVICE and a completely different phone number! I can make no calls whatsoever! Any help would be greatly appreciated! The old phone was an LG 200 and the new one is an LG 420G. Help!

Re: Problem transferring tracfones

PostPosted: Sat Nov 27, 2010 9:08 am
by Jessica
Good day, cknason. My name is Jessica TracFone. Sorry that you're having a problem. I'm going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.