how do I contact someone who can help me

how do I contact someone who can help me

Postby DNorris » Thu Jul 28, 2011 2:47 pm

I bought a new tracfone and I want to transfer my old number to my new phone. I can't do it online. I've posted several times in the porting forum, and Robert answered, but I can't reply to him. The system won't let me PM him or reply to his email. I NEED HELP. this is eating up my time, and I really do have other things to work on besides this. Too bad I threw away the packaging already, or I would just return the darn phone and go elsewhere. I've never had so much trouble with tracfone before, and I'm pretty disappointed. I've had tracfones for years but didn't need support. Guess that's a good thing, because I sure can't get any now! How can I get ahold of someone who can HELP me?! Please don't pm me, as I can't reply. Please email me at the hotmail address on my account.
DNorris
 
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Re: how do I contact someone who can help me

Postby John » Sat Jul 30, 2011 11:32 am

Hi DNorris. My name is TracFone John. Sorry that you’re having a problem. I’m going to try to help you now. We're you able to send a private message already to TracFone Robert? If not yet, all you need to do is to post 3-5 times on the thread you have been posting with. Then, you may check to see if you can send your response. Hope this helps. Thanks!
John
 
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Joined: Wed Mar 23, 2011 10:37 am

Re: how do I contact someone who can help me

Postby meganisonfire » Sat Jul 30, 2011 1:51 pm

I am having this same problem so I am guessing I need to post more in order to respond to my helper
meganisonfire
 
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Re: how do I contact someone who can help me

Postby John » Sun Jul 31, 2011 12:29 pm

Hi meganisonfire: Yes, please do the same in order to send a private message. Thanks!
John
 
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Joined: Wed Mar 23, 2011 10:37 am

Re: how do I contact someone who can help me

Postby dagodemon42 » Sun Jul 31, 2011 1:10 pm

I have been trying to use tracfone website to activate phone, doesn't work.I try to call 800 number, 30 minute estimated wait time.I try to use forum, canned robotic responses. Some people just want to use their time and energy for productive things, not wasting it on a second rate company that doesn't care about its' customers. I would be shocked if a reply is given to my problem anytime in the next week.
dagodemon42
 
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Joined: Sun Jul 31, 2011 10:19 am

Re: how do I contact someone who can help me

Postby John » Sun Jul 31, 2011 1:24 pm

Hi dagodemon42. My name is TracFone John. Sorry that you’re having a problem. I’m going to try to help you now. Is you phone not active yet as of this time?
John
 
Posts: 1305
Joined: Wed Mar 23, 2011 10:37 am

Re: how do I contact someone who can help me

Postby John » Sun Jul 31, 2011 1:26 pm

Hi dagodemon42. My name is TracFone John. Sorry that you’re having a problem. I’m going to try to help you now. Is you phone not active yet as of this time?
John
 
Posts: 1305
Joined: Wed Mar 23, 2011 10:37 am

Re: how do I contact someone who can help me

Postby rhodaann49 » Sun Jul 31, 2011 2:00 pm

I'm having trouble posting an answer to a PM also. How many messages do I have to post in order to be able to respond to a PM?
rhodaann49
 
Posts: 12
Joined: Sat Jul 30, 2011 11:11 am

Re: how do I contact someone who can help me

Postby rhodaann49 » Sun Jul 31, 2011 2:02 pm

I'm having trouble posting an answer to a PM also. How many messages do I have to post in order to be able to respond to a PM?
rhodaann49
 
Posts: 12
Joined: Sat Jul 30, 2011 11:11 am

Re: how do I contact someone who can help me

Postby John » Sun Jul 31, 2011 2:20 pm

Hi rhodaann49. Sorry for the trouble. Please try to post 3-5 times and check if you can send your private message already. Thanks!
John
 
Posts: 1305
Joined: Wed Mar 23, 2011 10:37 am

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