Cannot access my account online

Cannot access my account online

Postby McKerr68 » Tue Jun 19, 2012 11:25 am

For some reason, I cannot access my Tracfone account online. When i enter my username and password, I get a message that says "An error has occurred" and it says "click here to return to the home page" However, clicking "here" produces no result whatsoever. I called technical support, and they reset my password and emailed me a new one. But the new password produces the same result. I really need to be able to access my account.
McKerr68
 
Posts: 5
Joined: Tue Jun 19, 2012 11:20 am

Re: Cannot access my account online

Postby Jessica » Tue Jun 19, 2012 11:27 am

Good day, McKerr68. We're sorry for the trouble. My name is Jessica TracFone and I'll be addressing your concern. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
Jessica
 
Posts: 8206
Joined: Thu Aug 12, 2010 9:36 am

Re: Cannot access my account online

Postby McKerr68 » Tue Jun 19, 2012 11:37 am

Hi Jessica. I figured out how to view the private message. But it says I cannot reply to it unless I create 4 more posts. I'm not certain if this reply counts as one?
McKerr68
 
Posts: 5
Joined: Tue Jun 19, 2012 11:20 am

Re: Cannot access my account online

Postby Jessica » Tue Jun 19, 2012 11:38 am

Yes, McKerr68. Please create 3 more posts to be able to reply to a private message. Thank you.
Jessica
 
Posts: 8206
Joined: Thu Aug 12, 2010 9:36 am

Re: Cannot access my account online

Postby McKerr68 » Tue Jun 19, 2012 11:49 am

Okay then. Here's #3...
McKerr68
 
Posts: 5
Joined: Tue Jun 19, 2012 11:20 am

Re: Cannot access my account online

Postby McKerr68 » Tue Jun 19, 2012 11:51 am

One more...
McKerr68
 
Posts: 5
Joined: Tue Jun 19, 2012 11:20 am

Re: Cannot access my account online

Postby Jessica » Tue Jun 19, 2012 12:08 pm

Hi McKerr68. You may now reply to the private message we've sent you. Thank you.
Jessica
 
Posts: 8206
Joined: Thu Aug 12, 2010 9:36 am

Re: Cannot access my account online

Postby hawaiiangurl78 » Tue Jun 19, 2012 1:10 pm

I am trying to access my account as well and I can't. My daughter has her phone in Ms with her dad and we are having problems with the unregistered sim card. you guys had to send them another one in the mail and now I can't access this. I have minutes on her phone with the old sim card and trying to get it activated please help.
hawaiiangurl78
 
Posts: 6
Joined: Tue Jun 19, 2012 1:05 pm

Re: Cannot access my account online

Postby TracFone - Louise » Tue Jun 19, 2012 1:12 pm

Hi hawaiiangurl78. My name is TracFone Louise. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
TracFone - Louise
 
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Joined: Mon Oct 24, 2011 5:30 pm

Re: Cannot access my account online

Postby hawaiiangurl78 » Tue Jun 19, 2012 1:17 pm

ok louise what do I need to do.. I am trying to do 5 post here is one
hawaiiangurl78
 
Posts: 6
Joined: Tue Jun 19, 2012 1:05 pm

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