"Network Failure"

"Network Failure"

Postby jaxbaq » Thu Dec 06, 2012 4:44 am

I am unable to make or receive calls. Texts may or may not be working. (The phone says they are sent successfully but I have not received any replies.) When calling I get a 3-tone signal then the connection breaks off, a "Network Failure" message appears and the screen reverts to the main screen.

I have full bars, battery is fully charged and have 992 minutes of airtime. I've tried using the online troubleshooter but got caught in an endless loop of making test calls, having them fail, having the troubleshooter tell me i may have trouble receiving calls when I have 2 bars or less. :roll: "Let's make a test call," fail, flawed advice, loop back to test call screen, ad nauseum.

I do not have another phone, so cannot even call Customer Support.
Posts: 7
Joined: Thu Sep 01, 2011 3:07 pm

Re: "Network Failure"

Postby Charisse » Thu Dec 06, 2012 4:47 am

Hi jaxbaq. My name is TracFone Charisse. Let me help you. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks
Posts: 580
Joined: Tue Apr 12, 2011 12:24 pm

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