Phone activated but cannot make any calls

Phone activated but cannot make any calls

Postby banan88t » Thu Apr 04, 2013 7:15 pm

My phone has been activated but I cannot make or receive any calls from it. Every time I try I get a message saying "if you would like to make a "collect call.... or use free directory assistance...." Then of course it uses up my minutes! I can't get through to real people when calling the support number unless I sit around on hold or retry for at least 30 minutes to an hour. Every time I get through to try and get this phone working they tell me to do something different and NOTHING has actually gotten the phone to work!
banan88t
 
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Re: Phone activated but cannot make any calls

Postby alita » Thu Apr 04, 2013 7:26 pm

Hi banan88t. My name is TracFone Alita. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Please try to post at least 3-5 messages to enable your private messaging. Thank you.
alita
 
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Joined: Mon Mar 21, 2011 7:52 pm

Re: Phone activated but cannot make any calls

Postby banan88t » Thu Apr 04, 2013 7:31 pm

I have posted a number of messages, only 1 and now 2 with this one have gotten through.
banan88t
 
Posts: 6
Joined: Tue Apr 02, 2013 7:16 pm

Re: Phone activated but cannot make any calls

Postby banan88t » Thu Apr 04, 2013 7:35 pm

Still waiting to gain access to reply with information in private messages
banan88t
 
Posts: 6
Joined: Tue Apr 02, 2013 7:16 pm

Re: Phone activated but cannot make any calls

Postby alita » Thu Apr 04, 2013 7:38 pm

I’ve sent you a private message. Please check if you’ll be able to reply. Otherwise, please try to post 3-5 times here and go back to your inbox to see if you can send your reply already. Thanks.
alita
 
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Re: Phone activated but cannot make any calls

Postby Himax » Wed Jun 12, 2013 8:04 pm

I activated my LG100C yesterday, and still can't make or receive any calls. When I call, I only get the "If you'd like to make a collect call...." message, and minutes are used up.
When I try to call my phone from a land line, all I get is rapid beeping.
Please help.
Thanks.
Himax
 
Posts: 6
Joined: Wed Jun 12, 2013 7:50 pm

Re: Phone activated but cannot make any calls

Postby Sam » Wed Jun 12, 2013 8:07 pm

Hi Himax. My name is TracFone Sam. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
TracFone - Sam
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Re: Phone activated but cannot make any calls

Postby Himax » Wed Jun 12, 2013 11:27 pm

I still can't use my phone
Himax
 
Posts: 6
Joined: Wed Jun 12, 2013 7:50 pm

Re: Phone activated but cannot make any calls

Postby Himax » Wed Jun 12, 2013 11:37 pm

I can't use my new phone...all I get is a recording saying, "If you want to make a collect call...." and minutes are used up for this.
Himax
 
Posts: 6
Joined: Wed Jun 12, 2013 7:50 pm

Re: Phone activated but cannot make any calls

Postby Shelly » Thu Jun 13, 2013 1:20 am

Hi, Himax. My name is TracFone Shelly. Sorry that you're having a problem. I will try to help you. I will contact you directly with a private message so we can address this issue further. Thank you.
TracFone - Shelly
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