lack of support/delay in switching phones

lack of support/delay in switching phones

Postby brooksnix » Wed Dec 28, 2016 8:50 pm

DOES ANYBODY WORK THERE????? My old phone is inactive, new one in limbo, and I've been on hold over two and a half hours!!?? They are BOTH tracfones. THIS IS UNACCEPTABLE OMG!!!!
brooksnix
 
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Joined: Wed Dec 28, 2016 8:11 pm

Re: lack of support/delay in switching phones

Postby alita » Wed Dec 28, 2016 8:52 pm

Hi brooksnix. My name is TracFone Alita. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.
alita
 
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Joined: Mon Mar 21, 2011 7:52 pm

Re: lack of support/delay in switching phones

Postby brooksnix » Wed Dec 28, 2016 9:39 pm

brooksnix wrote:DOES ANYBODY WORK THERE????? My old phone is inactive, new one in limbo, and I've been on hold over two and a half hours!!?? They are BOTH tracfones. THIS IS UNACCEPTABLE OMG!!!!



Jessica got me hooked up and back on svc! She deserves a RAISE
brooksnix
 
Posts: 3
Joined: Wed Dec 28, 2016 8:11 pm

Re: lack of support/delay in switching phones

Postby twngrls » Wed Dec 28, 2016 9:55 pm

I'm having the same issues. What the heck? I was told 2 hours, now no one answers at customer service.

We need a working phone before my daughter heads back to college tomorrow!!!! Someone help!!!!
twngrls
 
Posts: 1
Joined: Wed Dec 28, 2016 9:47 pm

Re: lack of support/delay in switching phones

Postby TracFone - Mark » Wed Dec 28, 2016 9:56 pm

Hi twngrls. My name is TracFone Mark. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.
TracFone - Mark
 
Posts: 4842
Joined: Thu Jun 14, 2012 11:11 am

Re: lack of support/delay in switching phones

Postby Lromeo » Thu Dec 29, 2016 4:50 am

Im trying to transfer my service to my replacement phone and its saying i have to verify then its says its locked i need help asap PLEASE!!!
Lromeo
 
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Joined: Thu Dec 29, 2016 4:36 am

Re: lack of support/delay in switching phones

Postby TracFone - Ashley » Thu Dec 29, 2016 9:15 am

Hi Lromeo. My name is TracFone Ashley. Sorry that you’re having a problem. Let us help you. I've sent you a private message. Please check your Forum inbox. Thanks.
TracFone - Ashley
 
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Re: lack of support/delay in switching phones

Postby johnperni » Thu Dec 29, 2016 1:23 pm

I am having the same issues. I tried to roll over my phone on Christmas day and it said it would take about five hours and here it is Thursday more than 72 hours later. If I dont get this resolved in the next 2 hours I am cancelling my service.
johnperni
 
Posts: 2
Joined: Thu Dec 29, 2016 1:19 pm

Re: lack of support/delay in switching phones

Postby johnperni » Thu Dec 29, 2016 1:26 pm

Hello, is anybody there? I'm getting really upset!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
johnperni
 
Posts: 2
Joined: Thu Dec 29, 2016 1:19 pm

Re: lack of support/delay in switching phones

Postby TracFone - Felice » Thu Dec 29, 2016 1:29 pm

Hi johnperni. My name is TracFone Felice. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.
TracFone - Felice
 
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