Cannot get minutes/data/text Balance in any way

Re: Cannot get minutes/data/text Balance in any way

Postby TracFone - Mark » Sun Apr 02, 2017 8:13 pm

Hi AParadis. My name is TracFone Mark. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.
TracFone - Mark
 
Posts: 5068
Joined: Thu Jun 14, 2012 11:11 am

Re: Cannot get minutes/data/text Balance in any way

Postby ganeyvim » Mon Apr 03, 2017 7:50 pm

TracFone - Ashley wrote:Hi ganeyvim. We're sorry for the trouble. My name is TracFone Ashley. Let us help you. I've sent you a private message. Please check your Forum inbox. Thanks.


There is nothing in my inbox. You people are just giving us the runaround.
This problem is still not resolved.
ganeyvim
 
Posts: 6
Joined: Tue Mar 07, 2017 3:40 pm

Re: Cannot get minutes/data/text Balance in any way

Postby TracFone - Katie » Mon Apr 03, 2017 7:55 pm

Hi ganeyvim,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox again. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.
TracFone - Katie
 
Posts: 5418
Joined: Tue Oct 25, 2011 10:36 am

Re: Cannot get minutes/data/text Balance in any way

Postby ganeyvim » Tue Apr 04, 2017 2:20 am

Your response to this problem is a case Id and a link for a chat session.
I have had 8 chat sessions, and 5 vocal phone sessions, and nobody solved anything.
I still cannot get my Balance in any way , accept by calling someone or asking for the balance from a chat operator.
You may have cheap plans, but you certainly are unprofessional.
This has passed the point of pathetic.
I give up.
ganeyvim
 
Posts: 6
Joined: Tue Mar 07, 2017 3:40 pm

Re: Cannot get minutes/data/text Balance in any way

Postby Shelly » Tue Apr 04, 2017 8:01 am

Hi ganeyvim. My name is TracFone Shelly. We're sorry for the trouble. Please check your Forum inbox for a message. Thanks.
TracFone - Shelly
Shelly
 
Posts: 2036
Joined: Thu Aug 12, 2010 8:48 am

Re: Cannot get minutes/data/text Balance in any way

Postby ganeyvim » Tue Apr 04, 2017 7:57 pm

Shelly wrote:Hi ganeyvim. My name is TracFone Shelly. We're sorry for the trouble. Please check your Forum inbox for a message. Thanks.


Nothing!!!!!!
Pin or Ticket number is useless. System has no knowledge of any ticket.
Time to go back to T-mobile
ganeyvim
 
Posts: 6
Joined: Tue Mar 07, 2017 3:40 pm

Re: Cannot get minutes/data/text Balance in any way

Postby TracFone - Katie » Tue Apr 04, 2017 7:59 pm

Hi ganeyvim,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.
TracFone - Katie
 
Posts: 5418
Joined: Tue Oct 25, 2011 10:36 am

Re: Cannot get minutes/data/text Balance in any way

Postby KarinAnne » Mon May 01, 2017 2:43 pm

I paid for 2000 texts and only half of them have been credited to my account. How do I get the rest of them? I was charged for all of them.
KarinAnne
 
Posts: 4
Joined: Mon Feb 27, 2017 11:05 pm

Re: Cannot get minutes/data/text Balance in any way

Postby TracFone - Felice » Mon May 01, 2017 2:51 pm

Hi KarinAnne. My name is TracFone Felice. We are sorry about the trouble you have in not receiving half of the paid minutes. Please check your Forum inbox for assistance.
TracFone - Felice
 
Posts: 5868
Joined: Tue Oct 25, 2011 10:38 am

Re: Cannot get minutes/data/text Balance in any way

Postby zookiem » Wed May 10, 2017 7:36 am

Hi, I am having the same problem. I purchased airtime online yesterday and it has nit yet been added to my phone.
zookiem
 
Posts: 3
Joined: Mon Apr 17, 2017 12:47 pm

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