Samsung On5 issues

Samsung On5 issues

Postby » Tue Apr 18, 2017 4:03 pm

Hi. I purchased the Samsung On5 in September of 2016. I am recently having issues with the phone. It constantly turns off, my contacts will disappear, my screen turns black, camera does not work, and some other issues. I did a factory reset three (3) times as well rebooting. I still have issues even when I use the phone on Safe Mode. I purchased the phone through I contacted HSN and was told that the phone is still under warranty and I need to contact Samsung directly. I contacted Samsung via email with no response. I called and was transferred/re-routed several times. Any help would be appreciated. Thank you.
Posts: 1
Joined: Tue Apr 18, 2017 3:53 pm

Re: Samsung On5 issues

Postby TracFone - Katie » Tue Apr 18, 2017 4:05 pm

My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.
TracFone - Katie
Posts: 5362
Joined: Tue Oct 25, 2011 10:36 am

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