My Account app "insecure internet connection"

[olnastyone]

I have the same problem, "insecure internet connection" every time i try to log in to the acct app. I have a samsung galaxy j3 sky with android help plz!?!?!?

[TracFone - Larry]

Hi olnastyone. My name is TracFone Larry. Sorry for the trouble. We will check if your phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[tnewc]

I had the same problem. I updated the "My Account" app. Then it said it needs the Google Play (or something) app. I updated that and all is well. Gee, sorry no PM.

[TracFone - Larry]

Hi tnewc. I'm TracFone Larry. We apologize for the inconvenience. We would like to discuss the details of the issue that you are experiencing. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[coventry150]

Have same issue with not being able to login - no secure internet connection - yet I have a connection and it is secure. What needs to be changed? Clear guidance is always appreciated. Thanks.

[TracFone - Larry]

Hi coventry150. I'm TracFone Larry. I read your post and I am sorry you’re having some problems. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[suethedj4u@gmail.com]

Have same issue with not being able to login - insecure internet connection - yet I have a connection and it is secure. It's mine, and I'm sitting right in front of it!! What needs to be changed? Clear guidance is always appreciated. Thanks.

[TracFone - Larry]

Hi suethedj4u@gmail.com. I'm TracFone Larry. I'm sorry that you're having issues with your data service. We'll review your account and further investigate what happened with your phone service. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.